The first way to troubleshoot is to validate Host (IP:Port), username and password of the controller, which is setup in the specific controller details. Logs will not be visible instantly from when you add a controller/sensor, so give it a maximum of 30-40 minutes. If this does not work, please contact support and we will […]
What is a hamburger menu?
A hamburger menu looks like the following (black arrow), which “opens” when you click on it:
How do I change site details?
By choosing a specific site (View Site, under Sites page), you can edit it in the top right corner by clicking the hamburger menu.
Why cant I delete a site?
It is currently unavailable. Please contact support if a site is desired to be deleted.
Why cant I create a new site?
This depends on your current user role. Please revise Role permissions or contact your account administrator.
Why wont forgot password work?
If you are unable to reset your password, please try the following: Check spam folder in your mail. Check the email used to reset is the correct one, which is associated with the ecosmart account Contact support, if none of abovementioned work out.